# Tidio

> Customer support suite with live chat, ticketing, and AI agents

Source: https://dailyaitools.ai/tools/tidio/ (dailyaitools, a tracker of AI tools; no ratings or reviews)

## Key facts

- Category: Agents
- Price: Free plan, then $24.17/mo
- Free plan: Yes, free plan, then $24.17/mo
- Works on: Web, Windows, macOS, Android, iOS, API
- Integrates with: Shopify, WooCommerce, WordPress, WhatsApp, Instagram, Zapier
- Website: https://www.tidio.com
- Verification: Checked against the vendor's pages on October 12, 2026, prices included.

## What it is

Tidio combines human-operated live chat and ticketing with automated conversation tools for ecommerce and customer support teams. Its conversational AI agent, Lyro, answers questions using data scraped from websites and uploaded FAQ documents, handing complex issues to human agents when needed. Subscriptions scale from a free tier up through specialized Growth, Plus, and Premium packages based on billable human conversations, AI quota, and visitor reach.

## Plans

| Plan | Price | Free-plan limit or note |
| --- | --- | --- |
| Free | Free | 50 billable conversations |
| Starter | $24.17/mo | 100 billable conversations |
| Growth | $49.17/mo | Starts at 250 billable conversations |
| Plus | $300/mo | starts at, plus monthly usage; alternate listing starts at 749 USD/mo. |
| Premium | Custom | contact for pricing; alternate listing starts at 2999 USD/mo. |

Prices as printed on https://www.tidio.com/pricing/. Nothing is converted or annualized.

## Features

- Lyro AI agent for automated customer inquiry resolution
- Multi-channel shared inbox covering live chat, email, Instagram, Messenger, and WhatsApp
- Visual drag-and-drop builder for rule-based Flows
- Tidio AI reply assistant to draft and expand operator messages
- Native ecommerce actions including cart recovery and live order management

## Good fit for

- Ecommerce stores on Shopify or WooCommerce needing integrated live support
- Teams seeking automated customer question answering via Lyro AI
- Multi-channel messaging consolidation across WhatsApp, Messenger, Instagram, and web chat

## Questions

### Is Tidio free?

Yes, Tidio has a free plan (50 billable conversations), as of October 12, 2026. Paid plans start at $24.17/mo.

### How much does Tidio cost?

As of October 12, 2026, Tidio lists 5 plans: Free, Starter at $24.17/mo, Growth at $49.17/mo, Plus at $300/mo, Premium (custom pricing).

### What is the difference between Lyro AI Agent and Flows?

Flows use pre-designed, rule-based scripts and triggers for predictable pathways, whereas Lyro AI Agent uses machine learning and support content to understand complex customer questions and generate conversational replies.

### What counts as a billable conversation in Tidio?

A billable conversation is any interaction in live chat, tickets, email, or social channels that includes a reply from a human agent. Automated responses from Flows or Lyro do not count toward this limit.

### Can Lyro AI Agent be purchased separately from the rest of Tidio?

Yes, Lyro AI Agent can be purchased as a standalone product to connect with external help desk software like Zendesk or Salesforce.

## Sources

- https://www.tidio.com/llms.txt
- https://www.tidio.com
- https://www.tidio.com/pricing/

Listed September 21, 2026.