Tidio
Customer support suite with live chat, ticketing, and AI agents
Worth knowing: Free plan: 50 billable conversations
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Tidio combines human-operated live chat and ticketing with automated conversation tools for ecommerce and customer support teams. Its conversational AI agent, Lyro, answers questions using data scraped from websites and uploaded FAQ documents, handing complex issues to human agents when needed. Subscriptions scale from a free tier up through specialized Growth, Plus, and Premium packages based on billable human conversations, AI quota, and visitor reach.
- Category:
- Agents
- Price:
- Free plan, then $24.17/mo
- Free plan:
- Yes
- Works on:
- Web, Windows, macOS, Android, iOS, API
- Integrates with:
- Shopify, WooCommerce, WordPress, WhatsApp, Instagram, Zapier
- Prices checked:
- , against tidio.com
Tidio pricing
As printed on tidio.com on October 12, 2026
Figures are copied from the vendor's own pricing page, never calculated or converted, and a tier we could not confirm is left out rather than estimated. Pricing changes without notice. Check tidio.com before you buy ↗
At a glance
- Free trial
- Yes
- Team plan
- Yes
- Open source
- No
- Self-hostable
- No
- Capabilities
- AI agents AI chat Workflow automation Writing assistant Developer API No code
Featured on
Last confirmed: against tidio.com. Information may have changed since then; check the vendor before you buy. How we check.
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See Tidio in action
What Tidio does well
- ✓ Ecommerce stores on Shopify or WooCommerce needing integrated live support
- ✓ Teams seeking automated customer question answering via Lyro AI
- ✓ Multi-channel messaging consolidation across WhatsApp, Messenger, Instagram, and web chat
Key features
- Lyro AI agent for automated customer inquiry resolution
- Multi-channel shared inbox covering live chat, email, Instagram, Messenger, and WhatsApp
- Visual drag-and-drop builder for rule-based Flows
- Tidio AI reply assistant to draft and expand operator messages
- Native ecommerce actions including cart recovery and live order management
People also ask
What is the difference between Lyro AI Agent and Flows? +
Flows use pre-designed, rule-based scripts and triggers for predictable pathways, whereas Lyro AI Agent uses machine learning and support content to understand complex customer questions and generate conversational replies.
What counts as a billable conversation in Tidio? +
A billable conversation is any interaction in live chat, tickets, email, or social channels that includes a reply from a human agent. Automated responses from Flows or Lyro do not count toward this limit.
Can Lyro AI Agent be purchased separately from the rest of Tidio? +
Yes, Lyro AI Agent can be purchased as a standalone product to connect with external help desk software like Zendesk or Salesforce.
Is Tidio free? +
Yes, Tidio has a free plan (50 billable conversations), as of October 12, 2026. Paid plans start at $24.17/mo.
How much does Tidio cost? +
As of October 12, 2026, Tidio lists 5 plans: Free, Starter at $24.17/mo, Growth at $49.17/mo, Plus at $300/mo, Premium (custom pricing).
What platforms does Tidio run on? +
Tidio runs on Web, Windows, macOS, Android, iOS, API.
What does Tidio integrate with? +
Tidio officially integrates with Shopify, WooCommerce, WordPress, WhatsApp, Instagram, Zapier.
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Pricing
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For the Tidio team: add a badge to your site
Tidio was the AI Tool of the Day on September 21, 2026. The badge says that and links here. It is a fact about this listing, not a rating or an award.
Launch post, changelog or press page? The Tidio kit has a one-line mention, the share card and ready-to-post text.
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